Within Australia, we offer free shipping on orders $55 and above. A flat rate of $10 for standard shipping on orders under $60 applies.

Currently we ship to Australia and New Zealand. We are working to add international shipping, so subscribe to our mailing list and we’ll let you know when this becomes available.

We are aiming to send orders within 2-5 business days. However as our products are handmade, it can sometimes take longer. We endeavour to contact our customers if this happens.

Once we book and fulfil the order, an automatic email with tracking details is sent out. If for any reason you have not received one, please feel free to message us.

Once the order has been fulfilled, lead times are 4-5 days for standard shipping and 2-3 days for express post.

Don't panic! There's no plastic in any of our products or packaging - the way it should be.

Sadly, we don’t have a shop-front store (yet!). However, be sure to check out your closest stockist via our store finder page!

Due to hygiene reasons, we can’t accept returns unless goods are faulty or damaged. If you have any concerns, please shoot us a message and we'll do our best to help you out.

If you purchase a faulty product from a stockist, please contact them or refer to their returns and exchange policies.

All orders are final. However, if you immediately inform us via email (gday@fineaubasics.com.au), we will try our best to accommodate any changes.

We hope you love all of your products, but if you change your mind, you can return sealed products to us for either a store credit or full refund (minus shipping costs) once we receive the product. It’s on the customer to cover the return shipping cost and insurance if necessary. Email us at ask.us@fineaubasics.com.au for the return address.

Please note - although the product is still sealed, it will not be returned to circulation (due to hygiene and health reasons) and will be composted.

Not happy? No worries - it happens!

In the extremely unlikely circumstance that you are not happy with our products or the result, email us at ask.us@fineaubasics.com.au and we will arrange for a full product refund (excluding shipping cost).

Items must be at least 70% of their original weight and need to be returned. Once it reaches us, we will then process the refund. Shipping costs for returned items will be covered by the customer. Fineaubasics take no responsibility for items lost, stolen or damaged while in transit.

However, we’re confident that you will love your natural goodies as much as we love crafting them!

To be eligible for our return policy, the products must be purchased from our website and you must provide proof of purchase. Products purchased from our stockists should follow the return policy of the shop or stockist.

Sealed products must be returned to us. Once they reach us, we will apply a store credit or refund (less shipping).

If you are not sure of what products suit you best, please feel free to get in touch at ask.us@fineaubasics.com.au so we can assist.

Returned products are not placed back in circulation and are composted due to hygiene and health reasons. Please consider the environmental impact before deciding to return the products.

We monitor return activity and we have the right to limit or deny a request should system abuse be present.